Build a Call Center using Amazon Connect

BUILD A CALL CENTER USING AMAZON CONNECT

What you’ll learn

How to Create a Contact Center based on Amazon Connect

Requirements

None

Description

This course will teach you how to build a contact center based on Amazon’s Connect Contact Center Platform as a Service (PaaS). Amazon Connect provides a very easy to use graphical interface to set up the solution in mere minutes. The course focuses on setting up a small contact center environment to meet the needs of a small business.
You will learn the following:
– How to acquire a toll free number of a direct inward dial (DID) telephone number
– How to set up your Interactive Voice Response (IVR) menu
– Set up hours of operation
– Route calls based on the option selected during IVR menu
– Transfer calls to internal and external parties from the IVR menu
– Set up music on hold for callers
– and much more …..

Who this course is for:

Small Business Owners
Entrepreneurs
VoIP Engineers and Architects
Call Center Admins
Technology Hobbyists

Delivery Method

– After your purchase, you’ll see a View your orders link which goes to the Downloads page. Here, you can download all the files associated with your order.
– Downloads are available once your payment is confirmed, we’ll also send you a download notification email separate from any transaction notification emails you receive from IMC.sale.
– Since it is a digital copy, our suggestion is to download and save it to your hard drive. In case the link is broken for any reason, please contact us and we will resend the new download link.
– If you cannot find the download link, please don’t worry about that. We will update and notify you as soon as possible at 8:00 AM – 8:00 PM (UTC+8).

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